Questions property managers ask

Text a photo and one line to (702) 555-0106: building, unit, what's wrong. You can call that number too.

Every text gets a reply with a plan within 24 hours. That is the reply, not the time on site. A text sent on Sunday is answered by 8 a.m. Monday.

We aren't an emergency service. For a gas smell, fire or a burst pipe, call 911 or the utility, then a plumber. Text us after, for the repair.

Electrical wiring, plumbing pipe, air conditioning, roofs, water heaters and rekeying. We swap parts like for like and send the rest to a licensed trade.

Yes, by you or by a lockbox code you give us. Notice to the tenant is yours to give.

The management company or owner you name, by property. Tenants are billed only if you tell us to.

Tell us the year when you text. Paid work that disturbs painted surfaces in a building built before 1978 falls under the EPA lead rule. Repairs under 6 square feet inside or 20 square feet outside are exempt, but replacing windows and tearing out walls never are. If a job is covered, our reply says so and who will do it before we book. We don't dry-sand or scrape old paint.